FAQ
Do you accept returns?
Yes. Our 30-Day Money Back Guarantee covers wrong size, personal preference, change of mind, and items that arrive damaged, defective, misprinted, or incorrect.
For wrong size, personal preference, or change of mind, the item must be unused and in original condition.
Please contact us within 30 days of delivery before returning anything.
If a return is required for wrong size, personal preference, or change of mind, the customer is responsible for the return shipping cost.
What if I ordered the wrong size?
No problem. Please contact us within 30 days of delivery.
The item must be unused and in original condition to qualify.
To help reduce unnecessary waste and avoid preventable returns, please review the size chart carefully before ordering. If you’re between sizes, consider sizing up for a more relaxed fit.
If a return is required, the customer is responsible for the return shipping cost.
Do you accept exchanges?
Yes. If you need a different size, please contact us within 30 days of delivery.
The item must be unused and in original condition. We’ll provide the next steps after reviewing your request.
What if my order arrives damaged, defective, misprinted, or incorrect?
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery and include your order number and a clear photo showing the issue.
For eligible issues, we’ll offer a refund or replacement. If a return is required, we’ll cover the return shipping cost.
Can I change or cancel my order?
If you contact us quickly, we may be able to update or cancel your order before it goes into production.
Because each item is made to order, changes and cancellations aren’t possible once production has started.
Orders are typically sent to production after the 11am ET cutoff, so please contact us as soon as possible if you need to make a change.
How much is shipping?
Shipping is $4.90 for orders under $69.
Orders of $69 or more qualify for free shipping within the United States.
How long will my order take to arrive?
Typical total delivery time is 3–8 business days, including processing and transit.
Orders shipping to Alaska, Hawaii, Puerto Rico, and U.S. Outlying Islands may take an additional 2–5 business days.
During peak seasons or holidays, delivery times may be slightly longer.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email. You can use that link to follow your package. If you have trouble tracking your order, contact us and we’ll help you check the status.
Where do you ship from?
All orders are printed and shipped from the United States through our trusted production partner.
Do you ship internationally?
At this time, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, and U.S. Outlying Islands.
When will my order ship?
Orders are typically processed and shipped within 1–3 business days.
Orders placed before 11am ET may ship sooner, while orders placed after 11am ET, on weekends, or on holidays are processed on the next business day.
How do I contact you?
We’re always happy to help! 💌
Our normal customer service hours are:
Monday – Sunday: 9am to 3pm ET
You can reach us by email at support@snarkycattees.com or through our Contact Us page.
If you’d like to dive deeper into the details, you can find more information in our Shipping Policy, Return & Refund Policy, and Terms of Service.
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